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Product Details
AAEON RTC-1020 10.1" Rugged Tablet Featuring 11th Gen Intel Core/Celeron Processors
Overview
Faster, more dynamic, and just as tough, the new RTC-1020 introduces more sophisticated functionality to AAEON’s rugged tablet product line. With generational upgrades in battery capacity, screen brightness, wireless technology, camera quality, and processing power, the RTC-1020 is built for continuous use in any environment; from the construction site to the aircraft hangar. With the RTC-1020, users can expect exceptional utility paired with world-class features in the same durable, rugged form to reliably and efficiently manage projects across industries.
◆ 1.5 x Greater Battery Capacity
With the option of two 51.1W lithium-ion batteries, the RTC-1020 contains 1.5 times the capacity of its predecessor. Further, its hot-swappable feature allows for battery replacement without the need to power down.
◆ 6 Configurable Physical Keys
For ergonomic use in working environments such as construction sites, the RTC-1020 is equipped with six physical keys. To suit specific project needs, such as inventory checking, three of these keys are user-configurable.
◆ Sunlight-Readable 800 Nit Screen
For a rugged tablet to be truly adaptable to any outdoor environment, screen brightness is paramount. Therefore, the RTC-1020 is equipped with a clear, 800 nit TFT LCD screen to prevent glare and ensuring sunlight readability.
◆ UHD Image Collection
The RTC-1020’s 5MP front camera is a substantial upgrade on the RTC-1010’s 2MP standard, while still accompanied by an 8MP rear camera. This increase in quality allows for UHD image collection for applications such as field inspection.
◆ LTE Module Pre-Installation
As the RTC-1020 is RED certified, it can be purchased with an LTE module pre-installed, reducing lead time and delivering a wireless-ready solution for immediate connectivity in the field.
◆ Upgraded Wi-Fi Bandwidth
By adding Wi-Fi 2 and 5 to the device’s Wi-Fi 802.11 wireless standards, the RTC-1020 substantially expands the Wi-Fi speed and bandwidth available to users to Wi-Fi 802.11 a/b/g/n/ac, compared to previous tablets which were limited to Wi-Fi 802.11 b/g/n.
◆ 11th Gen Intel Core Processors
Powered by 11th Gen Intel Core Processors, the RTC-1020 offers high-performance computing, with 4 cores and 8 threads via Intel Hyper-Threading Technology, making it ideal for complex applications such as mechanical maintenance devices.
◆ High-Speed System Memory
Doubling the system memory capacity of the RTC-1010, 8GB of onboard LPDDR4X system memory facilitates expedited data transmission rates for peripheral devices connected to the RTC-1020 via its LAN, USB 3.2, and display interfaces.
Features
- 10.1" FHD (1920 x 1200) 450-nit/800-nit TFT LCD
- 11th Gen Intel Core/Celeron Processors
- Onboard LPDDR4X, 8GB (Default)/16GB/32G
- M.2 SSD, 64GB (Default)/128GB/256GB
- WiFi 802.11 a/b/g/n/ac, Bluetooth 5.1, LTE (Optional)
- 5MP Front and 8MP Rear Camera
- RS-232/422/485 + 10/100/1000 Base-T RJ45
- USB 3.2 Gen 2 x 2 (USB Type-C x 1), USB 2.0 x 2
- 2D Barcode Scanner (Optional)
- HF RFID (NFC) Reader (Optional)
- Up to 3 GNSS: GPS + Galileo (Default), GLONASS, BeiDou (Optional)
- Hot-Swappable Battery, 14.4V/ 2270mAh, 32.7W x 2 (51.1W x 2, Optional)
- MIL-STD-810H, IP65 Compliant, Drop 122cm
- Programmable Function Key: F0, F1, F2, F3, Volume Up/Down, with LED illumination
- Windows 10 IoT (Default)
Data SheetShipping & Return
Return Policy
You need to have a Return Authorization (RA) number before returning any products to HSSL Technologies.
For a hard copy of this form and a shipping label, please include your request in the form below.
You can also request an RA online by submitting an RA Request via email. Once you have provided HSSL Technologies with the appropriate information, we will contact you with an assigned RA number.
Defective or DOA Products
DOA or defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective products must be in the original factory carton with all original packing materials.
- The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, or not approved for return will be refused.
- Return Authorization numbers are valid for fourteen (14) days only. Products returned after expiration will be refused.
- HSSL credits are based on the purchase price or current price, whichever is lower.
General Return Terms
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
You should expect to receive your refund within approximately six weeks of giving your package to the return shipper. This period includes:
- 5–10 business days for us to receive your return from the shipper
- 3–5 business days for us to process your return
- 5–10 business days for your bank to process the refund
If you need to return an item, please Contact Us with your order number and product details. We will respond quickly with instructions for returning items from your order.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and certain products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you select. Depending on the provider, estimated shipping dates may appear on the shipping quotes page.
Please also note that shipping rates for many items are weight-based. The weight of each item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Warranty
Why Choose HSSL?
We connect businesses with the right technology solutions to power growth, security, and efficiency.
Expertise
Backed by years of industry knowledge, our specialists understand the challenges modern businesses face.
Partnerships
We collaborate with top-tier technology providers to bring you innovative & high-performance products.
End-to-End Support
Our dedicated support ensures your systems stay optimized, secure, and ready for what’s next.
Scalable Solutions
Our adaptive approach ensures your IT infrastructure evolves seamlessly as your business expands.
Expert in IT & Security Solutions
At HSSL, we specialize in delivering cutting-edge IT infrastructure, cloud, and cybersecurity services that empower businesses to thrive in a digital-first world. Our trusted professionals provide reliable insights on:
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Digital Transformation Strategy
Empowering businesses to adapt and grow through modern, secure, and scalable digital infrastructure.
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Advanced Cybersecurity
Protecting your organization from digital threats with proactive monitoring and smart security frameworks.
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Cloud & Infrastructure Management
Optimizing cloud performance and IT operations for seamless scalability and improved business agility.
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Data Backup & Recovery
Ensuring business continuity through secure data management, automated backups, and rapid recovery solutions.
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Network & Endpoint Solutions
Delivering secure, high-performance networking systems that keep your business connected and efficient.
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Technology Consulting
Guiding organizations toward smarter IT investments and solutions that align with their long-term goals.
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