Cisco Collaboration Flex Plan Contact Center - Subscription License - 1 Concurrent Agent - A-FLEX-CC

Cisco Collaboration Flex Plan Contact Center is a subscription-based software that delivers a comprehensive suite of contact center capabilities to help you improve customer experience, reduce costs, and increase agent productivity.

The Cisco Collaboration Flex Plan Contact Center subscription includes the following features:

• Cisco Unified Contact Center Enterprise (Unified CCX)
• Cisco Unified Intelligence Center (Unified IC)
• Cisco Unified Customer Voice Portal (Unified CVP)
• Cisco Unified Contact Center Reporting (Unified CC Reporting)
• Cisco Unified Contact Center Analytics (Unified CC Analytics)

With Cisco Collaboration Flex Plan Contact Center, you can:

• Provide a unified view of customer interactions across all channels
• Automate tasks and processes to improve agent productivity
• Gain insights into customer behavior to drive better decision-making

Cisco Collaboration Flex Plan Contact Center is a powerful solution that can help you improve your contact center operations and deliver a better customer experience.

Features and Benefits

• Comprehensive suite of contact center capabilities
• Subscription-based pricing
• Easy to deploy and manage
• Supports a variety of deployment options
• Provides a unified view of customer interactions across all channels
• Automates tasks and processes to improve agent productivity
• Gains insights into customer behavior to drive better decision-making

System Requirements

• Windows Server 2012 R2 or later
• Microsoft SQL Server 2012 or later
• Internet Explorer 11 or later