Product Description
Cisco Customer Journey Platform Workforce Optimization Analytics - License - 1 Named Agent - A-CJP-NWFA-O
Overview
Cisco Customer Journey Platform Workforce Optimization Analytics is a software application that helps organizations understand the customer journey and identify opportunities to improve customer experience. The software provides a centralized view of customer data from multiple sources, and it uses machine learning to identify patterns and trends. This information can be used to improve customer engagement, increase sales, and reduce costs.
Benefits
Cisco Customer Journey Platform Workforce Optimization Analytics offers a number of benefits for organizations, including:
- Improved customer experience: The software helps organizations understand the customer journey and identify opportunities to improve customer experience. This can lead to increased customer satisfaction and loyalty.
- Increased sales: The software can help organizations identify opportunities to increase sales. For example, the software can identify customers who are likely to churn, and it can provide recommendations on how to retain these customers.
- Reduced costs: The software can help organizations reduce costs by identifying areas where efficiency can be improved. For example, the software can identify processes that are inefficient and can provide recommendations on how to improve them.
Features
Cisco Customer Journey Platform Workforce Optimization Analytics offers a number of features, including:
- Centralized view of customer data: The software provides a centralized view of customer data from multiple sources, such as CRM, marketing, and sales systems. This makes it easy for organizations to track customer interactions and identify patterns and trends.
- Machine learning: The software uses machine learning to identify patterns and trends in customer data. This information can be used to improve customer engagement, increase sales, and reduce costs.
- Reporting and analytics: The software provides a variety of reports and analytics that can be used to track customer engagement, identify trends, and measure the impact of marketing campaigns.
Requirements
Cisco Customer Journey Platform Workforce Optimization Analytics requires the following:
- Microsoft Windows 10 or later
- 8 GB of RAM
- 1 GB of free disk space
- Internet connection