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Product Details
Get easy-to-use, highly secure, and highly cost-effective voice communications for small to large businesses. The 7821 is supported on Cisco on-premises, hosted, Webex Calling and third-party call control offer flexible deployment options.
Core Features:
- High-resolution, graphical grayscale display for easier viewing
- Dedicated fixed keys for increased efficiency
- A built-in speakerphone for hands-free communications
- Wideband for enhanced audio, supported with an optional wideband handset
- Flexible deployment options include Cisco on-premises, hosted, and Webex Calling.
- Cisco Expressway, which enables remote workers to enjoy single sign-on access without a VPN client
- Power over Ethernet (PoE) Class 1 and Cisco EnergyWise to help reduce energy costs
- Integrated IEEE 10/100 switch to reduce installation costs
- Cisco Webex Phone OS consolidates administration with software common to both the IP Phone 7800 Series and IP Phone 8800 Series
| Weight | 2.5 lbs |
|---|---|
| Dimensions | 12 × 10 × 3 in |
| Brand | Cisco |
| Phone Type | Desk |
Signaling protocol support ● Session Initiation Protocol (SIP)
Codec support ● G.711a/μ, G.722, G.729a, iLBC
Key call features support ● + Dialing (E.164)
● Abbreviated dial
● Adjustable ringing and volume levels
● Adjustable display contrast
● Agent greeting
● Auto-answer
● Auto-detection of headset (Not available on the IP Phone 7811)
● Busy Lamp Field (BLF) (Not available on the IP Phone 7811)
● Call back
● Call forward
● Call history
● Call park
● Call Pickup
● Call timer
● Call waiting
● Caller ID
● cBarge
● Corporate directory
● Conference
● Cross Cluster Extension Mobility (EMCC)
● Dial from the list
● Direct transfer
● Do not disturb
● Extension Mobility (EM)
● Forced access codes and client matter codes
● Group call pickup
● Hold/resume
● Immediate divert
● Intercom (Not available on the IP Phone 7811)
● Join (Not available on the IP Phone 7811)
● Message-waiting indicator
● Meet me conference
● Mobility
● Music on hold
● Mute
● Network profiles (automatic)
● On- and off-network distinctive ringing
● Personal directory
● Privacy
● Private Line Automated Ringdown (PLAR)
● Redial
● Ring tone per line appearance
● Shared line
● Silent monitoring and recording
● Speed dial
● Time and date display
● Transfer
● Voicemail
● Whisper coaching
Language support ● Arabic (Arabic Area)
● Bulgarian (Bulgaria)
● Catalan (Spain)
● Chinese (China) – GB 2312
● Chinese (Hong Kong)
● Chinese (Taiwan)
● Croatian (Croatia)
● Czech (Czech Republic)
● Danish (Denmark)
● Dutch (Netherlands)
● English (United Kingdom)
● Estonian (Estonia)
● French (France)
● Finnish (Finland)
● German (Germany)
● Greek (Greece)
● Hebrew (Israel)
● Hungarian (Hungary)
● Italian (Italy)
● Japanese (Japan)
● Latvian (Latvia)
● Lithuanian (Lithuania)
● Korean (Korea Republic)
● Norwegian (Norway)
● Polish (Poland)
● Portuguese (Portugal)
● Portuguese (Brazil)
● Romanian (Romania)
● Russian (Russian Federation)
● Spanish (Columbia)
● Spanish (Spain)
● Slovak (Slovakia)
● Swedish (Sweden)
● Serbian (Republic of Serbia)
● Serbian (Republic of Montenegro)
● Slovenian (Slovenia)
● Thai (Thailand)
● Turkish (Turkey)
Multiple ring tones ● The phone supports user-adjustable ring tones.
Directories ● The phone identifies incoming messages and categorizes them for users on the screen. This makes it fast and easy to return calls using direct dial-back capability. The corporate directory integrates with the Lightweight Directory Access Protocol (LDAP) standard directory.
Quality-of-service (QoS) options
● The phone supports CDP and 802.1Q/p standards, and can be configured with an 801.1Q VLAN
header containing the VLAN ID overrides configured by the Admin VLAN ID.
Security ● Certificates
● Image authentication
● Device authentication
● File authentication
● Signaling authentication
● Media encryption using Secure Real-Time Transfer Protocol (SRTP) using AES-128
● Signaling encryption using Transport Layer Security (TLS) Protocol using AES-128 or AES-256
● Encrypted configuration files
● 802.1X authentication
● Cryptography
Configuration options ● The user can configure IP address assignment statically or through the DHCP client.
Physical dimensions ● IP Phone 7811: 207 x 195 x 33mm (exclude foot stand)
(H×W×D) ● IP Phone 7821: 207 x 206 x 28mm (exclude foot stand)
● IP Phone 7841: 207 x 206 x 28mm (exclude foot stand)
● IP Phone 7861: 207 x 265 x 28mm (exclude foot stand)
Weight ● IP Phone 7811: 806g
● IP Phone 7821: 867g
● IP Phone 7841: 868g
● IP Phone 7861: 1053g
Display ● IP Phone 7821, 7841, 7861: 3.5” 396×162 pixels
● IP Phone 7811: 3.28” 384×106 pixels
Ethernet switch ● The phone has a 10/100BASE-T (The Cisco®
IP Phone 7811, 7821 and 7861) or
a10/100/1000BASE-T
(The Cisco® IP Phone 7841) Ethernet connection through two RJ-45 ports, one for the LAN
connection and the other for a downstream Ethernet device connection like a PC.
Phone casing composition ● Polycarbonate Acrylonitrile Butadiene Styrene (ABS) textured plastic.
Power requirements ● The phone is an interoperable IEEE 802.3af PoE (Class 1 device); 48 VDC is required; it can be supplied locally at the desktop using an optional AC-to-DC power supply (CP-PWR-CUBE-3=).
Use of the power supply also requires the use of one of the corresponding AC country cords.
Operational temperature ● 32 to 104°F (0 to 40°C)
Nonoperational temperature shock
● 14 to 140°F (-10 to 60°C)
Humidity ● Operating 10% to 90%, non-condensing
● Non-operating 10% to 95%, non-condensing
Cosmetic ● Cisco cosmetic class A
Certification and compliance ● Regulatory Compliance
◦ CE Markings per directives 2004/108/EC and 2006/95/EC
● Safety
◦ UL 60950 Second Edition
◦ CAN/CSA-C22.2 No. 60950 Second Edition
◦ EN 60950 Second Edition (including A11 and A12)
◦ IEC 60950 Second Edition (including A11 and A12)
◦ AS/NZS 60950
◦ GB4943
● EMC - Emissions
◦ 47CFR Part 15 (CFR 47) Class B
◦ AS/NZS CISPR22 Class B
◦ CISPR22: 2005 w/Amendment 1: 2005 Class B
◦ EN55022: 2006 w/Amendment 1: 2007 Class B
◦ ICES003 Class B
◦ VCCI Class B
◦ EN61000-3-2
◦ EN61000-3-3
◦ KN22 Class B
● EMC - Immunity
◦ EN55024
◦ CISPR24
◦ EN60601-1-2
◦ KN24
◦ Armadillo Light
● Telecom
◦ FCC Part 68 HAC
◦ CS-03-HAC
◦ AS/ACIF S004
◦ AS/ACIF S040
◦ NZ PTC 220
◦ Industry Standards: TIA 810 and TIA 920
◦ Industry Standards: IEEE 802.3 Ethernet, IEEE 802.3af and 802.3at
Shipping & Return
Return Policy
You need to have a Return Authorization (RA) number before returning any products to HSSL Technologies.
For a hard copy of this form and a shipping label, please include your request in the form below.
You can also request an RA online by submitting an RA Request via email. Once you have provided HSSL Technologies with the appropriate information, we will contact you with an assigned RA number.
Defective or DOA Products
DOA or defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective products must be in the original factory carton with all original packing materials.
- The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, or not approved for return will be refused.
- Return Authorization numbers are valid for fourteen (14) days only. Products returned after expiration will be refused.
- HSSL credits are based on the purchase price or current price, whichever is lower.
General Return Terms
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
You should expect to receive your refund within approximately six weeks of giving your package to the return shipper. This period includes:
- 5–10 business days for us to receive your return from the shipper
- 3–5 business days for us to process your return
- 5–10 business days for your bank to process the refund
If you need to return an item, please Contact Us with your order number and product details. We will respond quickly with instructions for returning items from your order.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and certain products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you select. Depending on the provider, estimated shipping dates may appear on the shipping quotes page.
Please also note that shipping rates for many items are weight-based. The weight of each item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
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Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Warranty
Why Choose HSSL?
We connect businesses with the right technology solutions to power growth, security, and efficiency.
Expertise
Backed by years of industry knowledge, our specialists understand the challenges modern businesses face.
Partnerships
We collaborate with top-tier technology providers to bring you innovative & high-performance products.
End-to-End Support
Our dedicated support ensures your systems stay optimized, secure, and ready for what’s next.
Scalable Solutions
Our adaptive approach ensures your IT infrastructure evolves seamlessly as your business expands.
Expert in IT & Security Solutions
At HSSL, we specialize in delivering cutting-edge IT infrastructure, cloud, and cybersecurity services that empower businesses to thrive in a digital-first world. Our trusted professionals provide reliable insights on:
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Digital Transformation Strategy
Empowering businesses to adapt and grow through modern, secure, and scalable digital infrastructure.
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Advanced Cybersecurity
Protecting your organization from digital threats with proactive monitoring and smart security frameworks.
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Cloud & Infrastructure Management
Optimizing cloud performance and IT operations for seamless scalability and improved business agility.
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Data Backup & Recovery
Ensuring business continuity through secure data management, automated backups, and rapid recovery solutions.
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Network & Endpoint Solutions
Delivering secure, high-performance networking systems that keep your business connected and efficient.
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Technology Consulting
Guiding organizations toward smarter IT investments and solutions that align with their long-term goals.
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