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Product Details
Cisco WebEx Contact Center PSTN Audio Toll Inbound - License
The Cisco WebEx Contact Center PSTN Audio Toll Inbound License (License Code: A-FLEX-WXCC-DID-O) provides public switched telephone network (PSTN) audio services for inbound calls to WebEx Contact Center deployments. This license allows organizations to integrate toll-free inbound calling for their contact center, ensuring seamless communication between customers and contact center agents, enabling businesses to provide a better customer experience through reliable and cost-effective telephony services.
The PSTN Audio Toll Inbound service allows businesses to have dedicated phone numbers that customers can call to reach the contact center, with the added benefit of toll charges being covered by the business (as part of the inbound audio service). This service provides high-quality, cloud-based call handling that ensures effective routing of customer calls to the appropriate agent, with minimal delays and reduced call handling costs.
Key Features:
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Inbound PSTN Audio Service: This license enables inbound call handling from the PSTN (public switched telephone network), allowing customers to dial into the contact center using toll-free or local telephone numbers that are routed to the appropriate agents.
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Toll-Free Audio Access: The Toll Inbound aspect of the license allows businesses to provide toll-free access to their contact center for customers, removing any cost burden from the customer and ensuring a seamless experience when reaching support or service teams.
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Cloud-Based Call Handling: The service is fully integrated with Cisco’s WebEx Contact Center, a cloud-based contact center solution. This integration provides businesses with intelligent call routing, ensuring customers are connected with the right agent as quickly and efficiently as possible.
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Flexible and Scalable: The license allows businesses to scale their contact center operations to handle a growing volume of inbound calls. As the business expands, this solution can easily grow with the need for more inbound PSTN numbers, increasing customer reach.
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High-Quality Audio: Cisco’s solution ensures high-quality audio for inbound calls, ensuring that customers experience clear and consistent communication with contact center agents, improving both customer satisfaction and first-call resolution rates.
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Call Routing and Intelligent Queuing: The solution supports intelligent call routing, enabling businesses to manage and prioritize calls based on predefined rules. This ensures that calls are routed to the right agent, department, or team based on factors such as agent availability, customer priority, or query type.
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Integrated Reporting and Analytics: Businesses gain access to robust reporting and analytics capabilities that allow them to monitor and evaluate inbound call volumes, wait times, agent performance, and customer satisfaction. This data enables continuous improvement in contact center operations.
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Simplified Management: With WebEx Contact Center integration, the PSTN Audio Toll Inbound license offers easy-to-manage configurations and centralized control via Cisco’s cloud-based platform, reducing the complexity of managing multiple telephony systems.
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Cost-Effective Communication: By providing toll-free inbound call access, businesses can offer customers a cost-effective means of contacting the company, without customers having to worry about toll charges. This can enhance customer loyalty and improve overall customer satisfaction.
Shipping & Return
Return Policy
You need to have a Return Authorization (RA) number before returning any products to HSSL Technologies.
For a hard copy of this form and a shipping label, please include your request in the form below.
You can also request an RA online by submitting an RA Request via email. Once you have provided HSSL Technologies with the appropriate information, we will contact you with an assigned RA number.
Defective or DOA Products
DOA or defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective products must be in the original factory carton with all original packing materials.
- The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, or not approved for return will be refused.
- Return Authorization numbers are valid for fourteen (14) days only. Products returned after expiration will be refused.
- HSSL credits are based on the purchase price or current price, whichever is lower.
General Return Terms
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
You should expect to receive your refund within approximately six weeks of giving your package to the return shipper. This period includes:
- 5–10 business days for us to receive your return from the shipper
- 3–5 business days for us to process your return
- 5–10 business days for your bank to process the refund
If you need to return an item, please Contact Us with your order number and product details. We will respond quickly with instructions for returning items from your order.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and certain products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you select. Depending on the provider, estimated shipping dates may appear on the shipping quotes page.
Please also note that shipping rates for many items are weight-based. The weight of each item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
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Why Choose HSSL?
We connect businesses with the right technology solutions to power growth, security, and efficiency.
Expertise
Backed by years of industry knowledge, our specialists understand the challenges modern businesses face.
Partnerships
We collaborate with top-tier technology providers to bring you innovative & high-performance products.
End-to-End Support
Our dedicated support ensures your systems stay optimized, secure, and ready for what’s next.
Scalable Solutions
Our adaptive approach ensures your IT infrastructure evolves seamlessly as your business expands.
Expert in IT & Security Solutions
At HSSL, we specialize in delivering cutting-edge IT infrastructure, cloud, and cybersecurity services that empower businesses to thrive in a digital-first world. Our trusted professionals provide reliable insights on:
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Digital Transformation Strategy
Empowering businesses to adapt and grow through modern, secure, and scalable digital infrastructure.
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Advanced Cybersecurity
Protecting your organization from digital threats with proactive monitoring and smart security frameworks.
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Cloud & Infrastructure Management
Optimizing cloud performance and IT operations for seamless scalability and improved business agility.
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Data Backup & Recovery
Ensuring business continuity through secure data management, automated backups, and rapid recovery solutions.
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Network & Endpoint Solutions
Delivering secure, high-performance networking systems that keep your business connected and efficient.
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Technology Consulting
Guiding organizations toward smarter IT investments and solutions that align with their long-term goals.
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