Cisco WebEx Contact Center PSTN Audio Toll Inbound - License - A-FLEX-WXCC-DID-O

Product Description

Cisco WebEx Contact Center PSTN Audio Toll Inbound - License

The Cisco WebEx Contact Center PSTN Audio Toll Inbound License (License Code: A-FLEX-WXCC-DID-O) provides public switched telephone network (PSTN) audio services for inbound calls to WebEx Contact Center deployments. This license allows organizations to integrate toll-free inbound calling for their contact center, ensuring seamless communication between customers and contact center agents, enabling businesses to provide a better customer experience through reliable and cost-effective telephony services.

The PSTN Audio Toll Inbound service allows businesses to have dedicated phone numbers that customers can call to reach the contact center, with the added benefit of toll charges being covered by the business (as part of the inbound audio service). This service provides high-quality, cloud-based call handling that ensures effective routing of customer calls to the appropriate agent, with minimal delays and reduced call handling costs.

Key Features:

• Inbound PSTN Audio Service: This license enables inbound call handling from the PSTN (public switched telephone network), allowing customers to dial into the contact center using toll-free or local telephone numbers that are routed to the appropriate agents.

• Toll-Free Audio Access: The Toll Inbound aspect of the license allows businesses to provide toll-free access to their contact center for customers, removing any cost burden from the customer and ensuring a seamless experience when reaching support or service teams.

• Cloud-Based Call Handling: The service is fully integrated with Cisco’s WebEx Contact Center, a cloud-based contact center solution. This integration provides businesses with intelligent call routing, ensuring customers are connected with the right agent as quickly and efficiently as possible.

• Flexible and Scalable: The license allows businesses to scale their contact center operations to handle a growing volume of inbound calls. As the business expands, this solution can easily grow with the need for more inbound PSTN numbers, increasing customer reach.

• High-Quality Audio: Cisco’s solution ensures high-quality audio for inbound calls, ensuring that customers experience clear and consistent communication with contact center agents, improving both customer satisfaction and first-call resolution rates.

• Call Routing and Intelligent Queuing: The solution supports intelligent call routing, enabling businesses to manage and prioritize calls based on predefined rules. This ensures that calls are routed to the right agent, department, or team based on factors such as agent availability, customer priority, or query type.

• Integrated Reporting and Analytics: Businesses gain access to robust reporting and analytics capabilities that allow them to monitor and evaluate inbound call volumes, wait times, agent performance, and customer satisfaction. This data enables continuous improvement in contact center operations.

• Simplified Management: With WebEx Contact Center integration, the PSTN Audio Toll Inbound license offers easy-to-manage configurations and centralized control via Cisco’s cloud-based platform, reducing the complexity of managing multiple telephony systems.

• Cost-Effective Communication: By providing toll-free inbound call access, businesses can offer customers a cost-effective means of contacting the company, without customers having to worry about toll charges. This can enhance customer loyalty and improve overall customer satisfaction.