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Product Description
Cisco WebEx Contact Center Standard - License
The Cisco WebEx Contact Center Standard License (SKU: A-FLEX-WCC-S-C) is designed for businesses seeking a cloud-based contact center solution. This license supports one concurrent agent, allowing multiple agents to share the same license by logging in and out as needed. This flexibility is particularly beneficial for organizations with fluctuating staffing requirements.
Key Features:
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Inbound and Outbound Voice: Manage both incoming and outgoing calls seamlessly.
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Intelligent Skills-Based Routing: Direct customer interactions to the most appropriate agent based on predefined criteria.
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Browser-Based Agent Desktop: Utilize a web-based interface for agent operations, enhancing accessibility and ease of use.
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Standard and Customizable Reporting: Access a range of reporting tools to monitor and analyze contact center performance.
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Touch-Tone IVR: Implement interactive voice response systems to automate customer interactions.
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Voice Callback and Web Callback: Offer customers the option to request callbacks, improving customer satisfaction.
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Basic Outbound Dialing: Conduct outbound calls using preview dialing methods.
