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- 3-7+ Business Day - ETA
- Minimum Purchase:
- 2 units
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Product Details
Cisco WebEx Contact Center Standard - License
The Cisco WebEx Contact Center Standard license (License Code: A-FLEX-WCC-S-N-O) is designed to provide businesses with a cloud-based customer service and contact center solution. This license offers the core features and capabilities of Cisco WebEx Contact Center for managing customer interactions across multiple channels, such as voice, chat, email, and social media.
With WebEx Contact Center, businesses can deliver exceptional customer experiences by leveraging a fully integrated, scalable, and secure solution. The Standard license includes essential features for handling day-to-day customer service activities, including intelligent routing, reporting, and omnichannel support, helping businesses improve customer satisfaction and optimize operations.
Key Features:
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Omnichannel Support: The Cisco WebEx Contact Center allows businesses to manage customer interactions across multiple channels, including voice, chat, email, and social media. This omnichannel capability ensures that customers receive consistent, timely support no matter how they choose to reach out.
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Intelligent Call Routing: With Advanced Intelligent Routing (AIR), Cisco WebEx Contact Center intelligently directs customer inquiries to the most appropriate agent or team based on pre-set criteria, such as customer intent, agent skills, or historical data. This feature helps improve first-call resolution rates and enhances customer satisfaction.
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Cloud-Based Solution: As a cloud-based solution, WebEx Contact Center allows businesses to deploy and scale their contact center operations quickly without the need for expensive on-premise infrastructure. It is accessible from anywhere, making it ideal for remote or distributed teams.
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Unified Agent Desktop: The WebEx Contact Center offers agents a unified desktop that consolidates all customer interaction information. Agents can easily access customer profiles, history, and interaction data from one central location, improving efficiency and enabling them to provide more personalized support.
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Real-Time and Historical Reporting: The license includes powerful reporting and analytics capabilities, allowing contact center managers to track performance in real time. This includes key metrics like average handle time, customer satisfaction scores, and agent productivity, enabling data-driven decision-making.
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Scalability and Flexibility: As businesses grow, the WebEx Contact Center solution can easily scale to handle more customer interactions. The flexible licensing model allows organizations to add more users or features as needed, ensuring that the contact center can grow with the business.
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Security and Compliance: Cisco WebEx Contact Center provides robust security features, including data encryption, multi-factor authentication, and compliance with industry standards such as GDPR and PCI-DSS. This ensures that customer data is protected and that businesses meet regulatory requirements.
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Automatic Call Distribution (ACD): The license includes ACD functionality, which automatically distributes incoming customer calls to the appropriate agents based on availability, skills, and priorities. This helps reduce wait times and improves service efficiency.
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Integrated AI Capabilities: Cisco WebEx Contact Center includes integrated AI-powered chatbots and virtual assistants, which can help deflect simple queries and handle repetitive tasks, freeing up agents to focus on more complex customer needs. This improves overall efficiency and allows for faster response times.
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Integration with WebEx Collaboration Tools: The WebEx Contact Center integrates seamlessly with other WebEx collaboration tools, such as WebEx Teams and WebEx Meetings, allowing for a unified communication experience and smoother collaboration between agents and managers.
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Flexible Subscription Model: The A-FLEX-WCC-S-N-O license is a flexible subscription that can be tailored to an organization’s needs, providing different tiers of service based on the specific functionality and scale required.
Shipping & Return
Return Policy
You need to have a Return Authorization (RA) number before returning any products to HSSL Technologies.
For a hard copy of this form and a shipping label, please include your request in the form below.
You can also request an RA online by submitting an RA Request via email. Once you have provided HSSL Technologies with the appropriate information, we will contact you with an assigned RA number.
Defective or DOA Products
DOA or defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective products must be in the original factory carton with all original packing materials.
- The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, or not approved for return will be refused.
- Return Authorization numbers are valid for fourteen (14) days only. Products returned after expiration will be refused.
- HSSL credits are based on the purchase price or current price, whichever is lower.
General Return Terms
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
You should expect to receive your refund within approximately six weeks of giving your package to the return shipper. This period includes:
- 5–10 business days for us to receive your return from the shipper
- 3–5 business days for us to process your return
- 5–10 business days for your bank to process the refund
If you need to return an item, please Contact Us with your order number and product details. We will respond quickly with instructions for returning items from your order.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and certain products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you select. Depending on the provider, estimated shipping dates may appear on the shipping quotes page.
Please also note that shipping rates for many items are weight-based. The weight of each item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Warranty
Why Choose HSSL?
We connect businesses with the right technology solutions to power growth, security, and efficiency.
Expertise
Backed by years of industry knowledge, our specialists understand the challenges modern businesses face.
Partnerships
We collaborate with top-tier technology providers to bring you innovative & high-performance products.
End-to-End Support
Our dedicated support ensures your systems stay optimized, secure, and ready for what’s next.
Scalable Solutions
Our adaptive approach ensures your IT infrastructure evolves seamlessly as your business expands.
Expert in IT & Security Solutions
At HSSL, we specialize in delivering cutting-edge IT infrastructure, cloud, and cybersecurity services that empower businesses to thrive in a digital-first world. Our trusted professionals provide reliable insights on:
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Digital Transformation Strategy
Empowering businesses to adapt and grow through modern, secure, and scalable digital infrastructure.
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Advanced Cybersecurity
Protecting your organization from digital threats with proactive monitoring and smart security frameworks.
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Cloud & Infrastructure Management
Optimizing cloud performance and IT operations for seamless scalability and improved business agility.
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Data Backup & Recovery
Ensuring business continuity through secure data management, automated backups, and rapid recovery solutions.
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Network & Endpoint Solutions
Delivering secure, high-performance networking systems that keep your business connected and efficient.
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Technology Consulting
Guiding organizations toward smarter IT investments and solutions that align with their long-term goals.
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