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Product Details
Cisco Workforce Realtime and Archive - License
The Cisco Workforce Realtime and Archive solution powerful tool designed to enhance the performance and management of contact center operations. It combines real-time data monitoring and historical analytics to provide comprehensive insights into workforce management. This license enables organizations to effectively manage, monitor, and optimize their contact center agents’ performance and customer interactions.
By providing real-time monitoring of agent activity and archiving historical data, Cisco Workforce Realtime and Archive helps improve customer service quality, increase operational efficiency, and enable data-driven decision-making. It empowers businesses with the tools to make informed decisions, analyze performance trends, and address potential issues proactively, all while enhancing the overall customer experience.
Key Features:
- Real-time Workforce Monitoring: Offers live tracking of agents, allowing supervisors to monitor performance metrics such as call handling time, availability, and productivity in real time. This enables faster adjustments and support.
- Historical Data Archiving: Stores archived data that can be reviewed later for trend analysis, performance evaluation, and forecasting. Archive historical call data, interactions, and agent performance metrics to gain insights into long-term trends.
- Customizable Dashboards and Reports: Provides customizable reporting features to give supervisors detailed, data-driven insights. Reports can be tailored to track specific metrics relevant to the organization’s goals and key performance indicators (KPIs).
- Workforce Optimization (WFO) Integration: Seamlessly integrates with Cisco’s Workforce Optimization suite for more advanced capabilities, including quality management, schedule adherence, and coaching tools.
- Scalable and Flexible: The A-FLEX-WFO-STG license is flexible and scalable, making it suitable for organizations of various sizes, from small teams to large enterprises with complex contact center operations.
- Enhanced Customer Experience: By leveraging both real-time data and historical insights, supervisors can ensure higher levels of service quality and quicker response times, improving customer satisfaction and retention.
- Cloud or On-premise Deployment: It can be deployed on the cloud or as an on-premises solution, offering flexibility depending on the organization's infrastructure and preferences.
- AI and Automation: Utilizes artificial intelligence (AI) and automation tools to enhance workforce management. Automation of reports and alerts reduces the manual workload of managers and agents.
Benefits:
- Improved Decision-Making: Gain the ability to make data-driven decisions using real-time insights and archived data to optimize scheduling, agent performance, and customer service operations.
- Operational Efficiency: Enables better resource management by providing detailed performance metrics and operational data that can be used to streamline workflows and improve productivity.
- Enhanced Customer Satisfaction: With real-time tracking of service levels and agent performance, companies can respond quickly to service issues and improve customer interaction outcomes.
- Proactive Workforce Management: Supervisors and managers can identify trends, predict future workload demands, and ensure adequate staffing levels to meet demand, all while improving service consistency.
- Optimized Performance Monitoring: Archive past interactions and compare them against real-time data to identify performance trends and spot areas for improvement.
- Compliance and Auditing: Helps maintain compliance by archiving critical interaction data for auditing purposes, ensuring organizations meet regulatory requirements.
Shipping & Return
Return Policy
You need to have a Return Authorization (RA) number before returning any products to HSSL Technologies.
For a hard copy of this form and a shipping label, please include your request in the form below.
You can also request an RA online by submitting an RA Request via email. Once you have provided HSSL Technologies with the appropriate information, we will contact you with an assigned RA number.
Defective or DOA Products
DOA or defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective products must be in the original factory carton with all original packing materials.
- The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, or not approved for return will be refused.
- Return Authorization numbers are valid for fourteen (14) days only. Products returned after expiration will be refused.
- HSSL credits are based on the purchase price or current price, whichever is lower.
General Return Terms
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
You should expect to receive your refund within approximately six weeks of giving your package to the return shipper. This period includes:
- 5–10 business days for us to receive your return from the shipper
- 3–5 business days for us to process your return
- 5–10 business days for your bank to process the refund
If you need to return an item, please Contact Us with your order number and product details. We will respond quickly with instructions for returning items from your order.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and certain products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you select. Depending on the provider, estimated shipping dates may appear on the shipping quotes page.
Please also note that shipping rates for many items are weight-based. The weight of each item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Warranty
Why Choose HSSL?
We connect businesses with the right technology solutions to power growth, security, and efficiency.
Expertise
Backed by years of industry knowledge, our specialists understand the challenges modern businesses face.
Partnerships
We collaborate with top-tier technology providers to bring you innovative & high-performance products.
End-to-End Support
Our dedicated support ensures your systems stay optimized, secure, and ready for what’s next.
Scalable Solutions
Our adaptive approach ensures your IT infrastructure evolves seamlessly as your business expands.
Expert in IT & Security Solutions
At HSSL, we specialize in delivering cutting-edge IT infrastructure, cloud, and cybersecurity services that empower businesses to thrive in a digital-first world. Our trusted professionals provide reliable insights on:
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Digital Transformation Strategy
Empowering businesses to adapt and grow through modern, secure, and scalable digital infrastructure.
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Advanced Cybersecurity
Protecting your organization from digital threats with proactive monitoring and smart security frameworks.
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Cloud & Infrastructure Management
Optimizing cloud performance and IT operations for seamless scalability and improved business agility.
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Data Backup & Recovery
Ensuring business continuity through secure data management, automated backups, and rapid recovery solutions.
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Network & Endpoint Solutions
Delivering secure, high-performance networking systems that keep your business connected and efficient.
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Technology Consulting
Guiding organizations toward smarter IT investments and solutions that align with their long-term goals.
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