- Availability:
- 3-7+ Business Day - ETA
Purchase Protection
Every Order is Protected By BuySafe
Our commitment to sustainability ensures that every purchase supports responsible operations and a healthier planet.
SSL Secure Payment
We make sure your orders are processed as quickly as possible - stocked products are shipped next business day - Vendor direct ship products are processed directly with vendors with vendor leadtime.
Express Shipping
Price Match Guarantee
Your payment is secure
Your privacy and security are our top priority. Our advanced encrypted payment system protects your information during every transaction.
Get expert help
Our team of experienced professionals is always ready to help.
Product Details
Kramer Panta Rhei POC Service - WR-000025
Kramer Panta Rhei POC Service - WR-000025 refers to a Point of Contact (POC) service offered by Kramer, typically related to technical support and services. Panta Rhei is a term from ancient Greek philosophy meaning "everything flows," and in the context of Kramer’s service, it could imply a system designed to provide continuous, adaptive support and solutions tailored to the ever-changing needs of the customer. This service offering ensures responsive and effective communication between Kramer and its clients, particularly for complex systems or installations that require ongoing support or maintenance.
Key Features:
-
Point of Contact Service:
- The WR-000025 service likely functions as a central point of communication for clients, providing direct access to technical experts, customer service, and troubleshooting assistance.
-
Responsive Support:
- Clients utilizing this service can expect rapid responses to issues or inquiries. This can be crucial for businesses relying on Kramer’s AV solutions in dynamic, high-demand environments.
-
Ongoing Service Management:
- The service might be geared toward helping clients with the management and maintenance of their Kramer systems. This includes regular check-ins, troubleshooting, and system upgrades or improvements.
-
Customization:
- As "Panta Rhei" refers to continuous change, the service could also be customizable, ensuring that evolving needs of the clients are met. This could include upgrades, software patches, or support in line with new technologies or products from Kramer.
-
Flexible Maintenance:
- The service offering could involve tailored maintenance packages, ensuring clients' systems are running optimally without requiring extensive downtime.
-
Technical Expertise:
- Kramer has a reputation for high-quality technical expertise, and this service ensures that clients have direct access to the support of AV professionals, helping them with everything from configuration to troubleshooting.
-
Remote or On-Site Support:
- Depending on the terms of the service, remote support or on-site visits might be included, ensuring clients receive the level of support that meets their operational needs.
-
Proactive Service:
- The service may include proactive monitoring and preventative maintenance to avoid issues before they arise, ensuring systems remain functional and effective.
Shipping & Return
Return Policy
You need to have a Return Authorization (RA) number before returning any products to HSSL Technologies.
For a hard copy of this form and a shipping label, please include your request in the form below.
You can also request an RA online by submitting an RA Request via email. Once you have provided HSSL Technologies with the appropriate information, we will contact you with an assigned RA number.
Defective or DOA Products
DOA or defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective products must be in the original factory carton with all original packing materials.
- The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, or not approved for return will be refused.
- Return Authorization numbers are valid for fourteen (14) days only. Products returned after expiration will be refused.
- HSSL credits are based on the purchase price or current price, whichever is lower.
General Return Terms
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
You should expect to receive your refund within approximately six weeks of giving your package to the return shipper. This period includes:
- 5–10 business days for us to receive your return from the shipper
- 3–5 business days for us to process your return
- 5–10 business days for your bank to process the refund
If you need to return an item, please Contact Us with your order number and product details. We will respond quickly with instructions for returning items from your order.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and certain products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you select. Depending on the provider, estimated shipping dates may appear on the shipping quotes page.
Please also note that shipping rates for many items are weight-based. The weight of each item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Warranty
Why Choose HSSL?
We connect businesses with the right technology solutions to power growth, security, and efficiency.
Expertise
Backed by years of industry knowledge, our specialists understand the challenges modern businesses face.
Partnerships
We collaborate with top-tier technology providers to bring you innovative & high-performance products.
End-to-End Support
Our dedicated support ensures your systems stay optimized, secure, and ready for what’s next.
Scalable Solutions
Our adaptive approach ensures your IT infrastructure evolves seamlessly as your business expands.
Expert in IT & Security Solutions
At HSSL, we specialize in delivering cutting-edge IT infrastructure, cloud, and cybersecurity services that empower businesses to thrive in a digital-first world. Our trusted professionals provide reliable insights on:
-
Digital Transformation Strategy
Empowering businesses to adapt and grow through modern, secure, and scalable digital infrastructure.
-
Advanced Cybersecurity
Protecting your organization from digital threats with proactive monitoring and smart security frameworks.
-
Cloud & Infrastructure Management
Optimizing cloud performance and IT operations for seamless scalability and improved business agility.
-
Data Backup & Recovery
Ensuring business continuity through secure data management, automated backups, and rapid recovery solutions.
-
Network & Endpoint Solutions
Delivering secure, high-performance networking systems that keep your business connected and efficient.
-
Technology Consulting
Guiding organizations toward smarter IT investments and solutions that align with their long-term goals.
You May Also Like
Kioxia CM7 - PCIe 5.0 - 1DWPD - 30720GB - FIPS - 2.5 KCMYFRUG30T7
Micron 64GB DDR5 PC5 44800-5600MHz 2Rx4 CL46 RDIMM - MTC40F2046S1RC56BT
Micron 48GB DDR5-6400 RDIMM 1Rx4 CL52 -MTC20F104XS1RC64BC1R
OWC Thunderbolt 5 (USB-C) 2.0 Meter (78IN) Cable - Black - OWCCBLTB5C2.0M
