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Product Details
Promise Pegasus5 Storage solution12 Bay Tower 12 x 3.5" SATA HDD Intelligent Cooling, Drive SMART Health Polling Windows 11 / macOS 15
Promise Pegasus5 R12, the new storage platform for digital media creators. In addition to HD/4K/8K video
editing, the R12 is perfect for audio, digital art, photography storage and touch up, or wherever
your imagination takes you. 80Gbps Thunderbolt 5 performance delivers 6,000 MB/s. The innovative new compact 12-bay design of the Pegasus5 R12 enables easy access to the HDD for rapid disk replacement. Pegasus5 R12 runs whisper
quiet on the desktop and is designed for easy portability.
Pegasus5 R12 is the next-generation storage platform for digital media creators. With Thunderbolt 5, a compact 12-bay design, and the proven Promise RAID engine with Predictive Data Migration (PDM), it delivers smooth, reliable workflows in a whisper-quiet, compact solution.
For professionals demanding even more, the Pegasus5 R12 Pro adds a 12 & 4 hybrid design with HDD and NVMe SSD storage, up to 6,000 MB/s throughput, and advanced RAID flexibility — purpose-built for 8K editing, VFX rendering, and high-end production environments.
Thunderbolt 5 Performance
Harness the latest 80Gbps Thunderbolt 5 interface, enabling ultra-fast throughput for demanding creative applications.
- Up to 6,000 MB/s with Pegasus5 R12 Pro
- Up to 3,000 MB/s with Pegasus5 R12
Hybrid HDD & NVMe Architecture
A true hybrid design with 12 × 3.5" SATA HDDs and 4 × M.2 NVMe SSDs, enabling tiered storage for both large capacity and lightning-fast SSD workflows. Flexible RAID options ensure data protection and performance tuning for SSD-based projects.
High-Capacity 12-Bay Design
Compact desktop enclosure supporting 12 × 3.5" SATA HDDs, scaling up to 288TB of raw storage, with whisper-quiet operation and hot-swap drive replacement for minimal downtime
Optimized for High-Resolution Workflows
Built for modern production pipelines, Pegasus5 R12 supports multi-stream editing of 4K, 6K, and 8K content, ensuring smooth playback and uncompromised performance in professional environments
Promise RAID with Predictive Data Migration (PDM)
Equipped with the Promise RAID hardware engine for performance and reliability. Exclusive PDM technology continuously analyzes drive health, predicts issues, and automatically migrates data before failure occurs
Intelligent Power Management
Inherits PROMISE’s green technology design, automatically entering energy-saving mode when the host system is shut down, asleep, or disconnected from Thunderbolt
DATA SHEETShipping & Return
Return Policy
You need to have a Return Authorization (RA) number before returning any products to HSSL Technologies.
For a hard copy of this form and a shipping label, please include your request in the form below.
You can also request an RA online by submitting an RA Request via email. Once you have provided HSSL Technologies with the appropriate information, we will contact you with an assigned RA number.
Defective or DOA Products
DOA or defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective products must be in the original factory carton with all original packing materials.
- The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, or not approved for return will be refused.
- Return Authorization numbers are valid for fourteen (14) days only. Products returned after expiration will be refused.
- HSSL credits are based on the purchase price or current price, whichever is lower.
General Return Terms
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
You should expect to receive your refund within approximately six weeks of giving your package to the return shipper. This period includes:
- 5–10 business days for us to receive your return from the shipper
- 3–5 business days for us to process your return
- 5–10 business days for your bank to process the refund
If you need to return an item, please Contact Us with your order number and product details. We will respond quickly with instructions for returning items from your order.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and certain products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you select. Depending on the provider, estimated shipping dates may appear on the shipping quotes page.
Please also note that shipping rates for many items are weight-based. The weight of each item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Warranty
Why Choose HSSL?
We connect businesses with the right technology solutions to power growth, security, and efficiency.
Expertise
Backed by years of industry knowledge, our specialists understand the challenges modern businesses face.
Partnerships
We collaborate with top-tier technology providers to bring you innovative & high-performance products.
End-to-End Support
Our dedicated support ensures your systems stay optimized, secure, and ready for what’s next.
Scalable Solutions
Our adaptive approach ensures your IT infrastructure evolves seamlessly as your business expands.
Expert in IT & Security Solutions
At HSSL, we specialize in delivering cutting-edge IT infrastructure, cloud, and cybersecurity services that empower businesses to thrive in a digital-first world. Our trusted professionals provide reliable insights on:
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Digital Transformation Strategy
Empowering businesses to adapt and grow through modern, secure, and scalable digital infrastructure.
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Advanced Cybersecurity
Protecting your organization from digital threats with proactive monitoring and smart security frameworks.
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Cloud & Infrastructure Management
Optimizing cloud performance and IT operations for seamless scalability and improved business agility.
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Data Backup & Recovery
Ensuring business continuity through secure data management, automated backups, and rapid recovery solutions.
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Network & Endpoint Solutions
Delivering secure, high-performance networking systems that keep your business connected and efficient.
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Technology Consulting
Guiding organizations toward smarter IT investments and solutions that align with their long-term goals.
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