Vmware Workspace ONE Assist Add-on - Shared Cloud + Production Support for Cloud Products - Subscription License - 1 Device - 1 Year - WSD-AARMP-12MT0-C2S

Product Description

VMware Workspace ONE Assist Add-on - Shared Cloud + Production Support for Cloud Products - Subscription License - 1 Device - 1 Year - VMware Hybrid Purchasing Program (HPP), VMware Subscription Purchasing Program (SPP)

Vmware Workspace ONE Assist Add-on provides a cloud-based solution for remote support and troubleshooting. This add-on enhances Workspace ONE by enabling IT teams to assist end-users in real time, regardless of the location of the device. The Subscription License is for 1 device and includes 1 year of production support for cloud products, offering a complete solution for organizations looking to streamline their IT support and improve end-user experiences.

Key Features:

• Remote Troubleshooting and Support: Workspace ONE Assist allows IT support teams to remotely access and troubleshoot devices without the need for physical presence. This significantly reduces downtime for end-users and increases IT team efficiency.

• Cloud-Based Solution: The Shared Cloud deployment model ensures that your remote support infrastructure is scalable, secure, and doesn’t require on-premises resources. It provides flexibility and simplifies management by leveraging VMware’s cloud infrastructure.

• Real-Time Assistance: IT staff can provide real-time assistance to end-users by remotely controlling their devices or guiding them through troubleshooting steps, ensuring rapid resolution of issues.

• Cross-Platform Support: Workspace ONE Assist supports a variety of device types, including smartphones, tablets, laptops, and desktops, across multiple operating systems such as Windows, macOS, Android, and iOS. This makes it ideal for organizations with diverse device environments.

• Seamless Integration: This add-on integrates smoothly with Workspace ONE, creating a unified environment for device management, security, and remote support. This integration helps avoid silos between endpoint management and support services.

• User Privacy & Security: Workspace ONE Assist allows IT staff to remotely assist end-users while maintaining strict control over user privacy and device security. IT administrators can configure permissions, ensuring that end-user consent is obtained before remote sessions begin.

• Comprehensive Analytics and Reporting: Gain insights into the effectiveness of remote support activities. VMware provides dashboards that help you monitor usage, resolution times, and other key performance indicators (KPIs).

• Faster Problem Resolution: With remote access capabilities, Workspace ONE Assist allows IT to resolve issues quicker, reducing support resolution time and improving end-user productivity.