Vmware Workspace ONE Assist Add-on - Shared Cloud + Production Support for Cloud Products - Subscription License - 1 User - 4 Year - WMU-AARMP-48MT0-C2S

Product Description

VMware Workspace ONE Assist Add-on - Shared Cloud + Production Support for Cloud Products - Subscription License - 1 User - 4 Year - VMware Hybrid Purchasing Program (HPP), VMware Subscription Purchasing Program (SPP)

VMware Workspace ONE Assist is a comprehensive remote support and assistance tool designed to streamline device management, support workflows, and troubleshooting. The Workspace ONE Assist Add-on for the Shared Cloud deployment model enhances your Workspace ONE experience by providing seamless remote support for end-users on any device, at any time, from any location. This 4-year subscription license includes access to advanced remote support features, while also offering Production Support for Cloud Products for troubleshooting and assistance.

Key Features:

• Workspace ONE Assist Add-on: This add-on enables remote control and remote assistance capabilities for devices managed through Workspace ONE. IT support teams can quickly diagnose and resolve issues, providing a seamless support experience for users across different devices.
• Shared Cloud Deployment: Hosted on VMware's Shared Cloud, the add-on leverages cloud infrastructure, ensuring scalability, high availability, and reduced complexity compared to on-premises solutions. It simplifies remote management without requiring dedicated hardware or additional on-site resources.
• Cross-Device Support: Workspace ONE Assist works across multiple device platforms, including desktops, laptops, smartphones, and tablets. IT teams can deliver support for both corporate-owned and BYOD (Bring Your Own Device) environments.
• Real-Time Troubleshooting: IT administrators can remotely access devices to troubleshoot issues, resolve user problems, and perform configurations without requiring physical access to the device. This reduces downtime and improves overall productivity.
• Session Recording and Reporting: Maintain session logs and recorded support sessions for compliance, auditing, and training purposes. This feature helps improve operational transparency and provides valuable insights into support activities.
• Secure Remote Access: Workspace ONE Assist ensures that remote access is secure, with encrypted communication and authentication, protecting user data during troubleshooting sessions.
• Seamless Integration: Integrates directly with Workspace ONE UEM, allowing IT administrators to manage and support devices using the same console. This centralized management interface makes it easy to streamline both device management and support functions.

Key Benefits:

• Enhanced Support Efficiency: Quickly resolve user issues by remotely accessing their devices without having to wait for physical access. This reduces the time needed for troubleshooting and improves IT team efficiency.
• Improved User Experience: End users benefit from quicker resolutions to technical problems, reducing downtime and enhancing their overall experience. They can receive support without needing to leave their workspace or home.
• Cost-Effective: The Shared Cloud deployment model helps reduce infrastructure and maintenance costs, while still delivering enterprise-level performance, security, and scalability.
• Security and Compliance: Workspace ONE Assist uses industry-standard encryption and secure access controls, ensuring that remote support sessions are secure, maintaining user data privacy, and complying with security policies.
• Long-Term Coverage: The 4-year subscription provides businesses with long-term access to these essential remote support features, making it an ideal solution for organizations looking to standardize and improve their IT support processes.
• Production Support for Cloud Products: With the included Production Support for Cloud Products, you have access to VMware's expert support resources to address any issues or questions related to the product, ensuring that your environment runs smoothly and securely.