Vmware Workspace ONE Assist Add-on - Shared Cloud + SaaS Basic Support - Subscription License - 1 User - 3 Year - WMU-AARMB-36MT0-C2S

Product Description

VMware Workspace ONE Assist Add-on - Shared Cloud + SaaS Basic Support - Subscription License - 1 User - 3 Year - VMware Hybrid Purchasing Program (HPP), VMware Subscription Purchasing Program (SPP)

The VMware Workspace ONE Assist Add-on - Shared Cloud + SaaS Basic Support - Subscription License (Product Code: WMU-AARMB-36MT0-C2S) is a 3-year subscription designed for 1 user. This offering provides an add-on to the core Workspace ONE Assist solution, with SaaS Basic Support for your cloud-based service.

Key Features and Benefits:

1. Workspace ONE Assist Add-On:

   • Workspace ONE Assist is a powerful remote support and troubleshooting tool that enables IT support teams to assist end-users with device management, troubleshooting, and issue resolution. The Add-on enhances the capabilities of Workspace ONE Assist by allowing integration and expansion of its functionality.
   • It provides features like remote control, screen sharing, and live chat, enabling IT teams to support devices remotely across various operating systems like Windows, macOS, Android, and iOS.
   • The Add-on enables organizations to enhance device support and troubleshooting capabilities, allowing IT to quickly solve issues without needing to be on-site, improving response time and reducing downtime for end-users.

2. Shared Cloud Deployment:

   • The Workspace ONE Assist Add-on is deployed in a shared cloud environment, meaning it’s hosted and managed by VMware, removing the need for on-premise infrastructure. This enables faster deployment, lower maintenance costs, and scalability as your organization grows.
   • With the shared cloud setup, VMware handles the infrastructure and ensures high availability, allowing you to focus on your core business functions.

3. SaaS Basic Support:

   • The SaaS Basic Support provides essential cloud-based support services, ensuring that your team has access to help when needed. This includes:
     • Access to VMware's knowledge base, documentation, and community forums for self-service troubleshooting.
     • Email support for issues related to the product, ensuring that any questions or technical difficulties are resolved promptly.
     • Product updates and patches to keep your environment current and secure.
   • This level of support is ideal for organizations that need basic support but are comfortable handling some aspects of their environment independently.

4. Subscription License for 1 User:

   • This subscription is for 1 user, allowing your organization to extend Workspace ONE Assist features to a single user or device. You can add more licenses as necessary depending on the number of users who need support.
   • The subscription term lasts for 3 years, providing long-term support and access to updates for the duration of the agreement.

5. Improve Efficiency & Support:

   • Workspace ONE Assist allows IT support teams to remotely access and troubleshoot devices, which can significantly improve efficiency in resolving user issues. This is particularly important for remote or hybrid work environments, where on-site support is not always feasible.
   • The add-on solution offers real-time assistance, reducing the time it takes to resolve technical issues, which helps improve productivity and employee satisfaction.

6. Security and Compliance:

   • Workspace ONE Assist incorporates strong security measures to ensure remote sessions are encrypted and safe. The solution supports organizations in maintaining compliance with corporate and industry security standards, ensuring that support sessions do not jeopardize data integrity.
   • IT administrators have the ability to set permissions and monitor remote sessions, ensuring that support teams only access necessary resources while ensuring the security of users’ devices and data.