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Product Details
Cisco Headset 321 Wired Single On-Ear Carbon Black USB-A and Headset Adapter USB-A to USB-C - HS-W-321-C-USBC
The Cisco Headset 320 Series are affordable headsets that maximize your investment while providing the essentials for everyday office use. Featuring plug and play setup, clear audio, lightweight design, and a new one button to join experience that allows you to easily join a Webex or Microsoft Teams meeting.
Designed for workers who spend a lot of time wearing headsets at their desk and are looking to save time with productivity features like the Webex button.
The Headset 320 Series offers:
- Lightweight comfort that is ideal for extended wear
- Uncompromised sound in a minimalistic form factor
- Boom arm offers noise reduction in loud environments
- Easy, intuitive user configuration experience when used with Webex and Cisco IP phones
- Flexible options for connecting to devices: Supports USB-A, USB-C, and RJ9 connections
- Easy device management with Cisco Unified Communications Manager, Control Hub and Cisco collaboration endpoints
- New Webex button that is deeply integrated with Webex to create a more efficient user experience
Features
- Headsets are easier to deploy, manage, and service with Cisco collaboration services. Centrally manage policy, defaults, and much more when using Cisco Headsets with Cisco Unified Communications Manager, Control Hub, and collaboration devices.
- Advance ear cup design and wide frequency range speaker creates a full and rich sound that providing exceptional clear audio experience. Uni-directional ECM noise canceling mic help prevent noise around you, so you will be heard clearly.
- These headsets are designed to be delightful to wear for people who need to wear a headset all day. They feature quality materials, including multiaxial ear cups.
- Headset provides different models for different connection types including RJ-9, USB-A and USB-C (through USB-A to USB-C adapter). You can find the best fit for your work environment.
- The microphone test removes the guesswork associated with tuning microphone gain levels by enabling users to record themselves speaking in their work environment and then playing the recordings back. Configurable sidetone allows users to adjust speaking volume to a proper level. User can also set the Equalization of the headset to best satisfy the ear.
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Webex button: Integrates with Webex to give you the ability to join a meeting by pressing one button, invoke the Webex App, answer, end, or hold calls.
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Microsoft Teams button: Integrates with Microsoft Teams to give you the ability to join a meeting by pressing one button, invoke the Microsoft Teams App, answer, end, or hold calls.
Shipping & Return
Return Policy
You need to have a Return Authorization (RA) number before returning any products to HSSL Technologies.
For a hard copy of this form and a shipping label, please include your request in the form below.
You can also request an RA online by submitting an RA Request via email. Once you have provided HSSL Technologies with the appropriate information, we will contact you with an assigned RA number.
Defective or DOA Products
DOA or defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective products must be in the original factory carton with all original packing materials.
- The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, or not approved for return will be refused.
- Return Authorization numbers are valid for fourteen (14) days only. Products returned after expiration will be refused.
- HSSL credits are based on the purchase price or current price, whichever is lower.
General Return Terms
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
You should expect to receive your refund within approximately six weeks of giving your package to the return shipper. This period includes:
- 5–10 business days for us to receive your return from the shipper
- 3–5 business days for us to process your return
- 5–10 business days for your bank to process the refund
If you need to return an item, please Contact Us with your order number and product details. We will respond quickly with instructions for returning items from your order.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and certain products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you select. Depending on the provider, estimated shipping dates may appear on the shipping quotes page.
Please also note that shipping rates for many items are weight-based. The weight of each item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Warranty
Why Choose HSSL?
We connect businesses with the right technology solutions to power growth, security, and efficiency.
Expertise
Backed by years of industry knowledge, our specialists understand the challenges modern businesses face.
Partnerships
We collaborate with top-tier technology providers to bring you innovative & high-performance products.
End-to-End Support
Our dedicated support ensures your systems stay optimized, secure, and ready for what’s next.
Scalable Solutions
Our adaptive approach ensures your IT infrastructure evolves seamlessly as your business expands.
Expert in IT & Security Solutions
At HSSL, we specialize in delivering cutting-edge IT infrastructure, cloud, and cybersecurity services that empower businesses to thrive in a digital-first world. Our trusted professionals provide reliable insights on:
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Digital Transformation Strategy
Empowering businesses to adapt and grow through modern, secure, and scalable digital infrastructure.
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Advanced Cybersecurity
Protecting your organization from digital threats with proactive monitoring and smart security frameworks.
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Cloud & Infrastructure Management
Optimizing cloud performance and IT operations for seamless scalability and improved business agility.
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Data Backup & Recovery
Ensuring business continuity through secure data management, automated backups, and rapid recovery solutions.
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Network & Endpoint Solutions
Delivering secure, high-performance networking systems that keep your business connected and efficient.
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Technology Consulting
Guiding organizations toward smarter IT investments and solutions that align with their long-term goals.
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