Product Description
Cisco Unified Contact Center Express v. 10.0 Advanced Quality Manager - Upgrade License - 1 Seat - CCX-10-10UCAQMS1
Cisco Unified Contact Center Express v. 10.0 Advanced Quality Manager - Upgrade License - 1 Seat - CCX-10-10UCAQMS1 is a software product that provides comprehensive quality management capabilities for Cisco Unified Contact Center Express (Unified CCX). It includes the ability to record and play back calls, monitor agent performance, and analyze call quality. The software also includes a variety of reporting features that can be used to track call quality metrics and identify areas for improvement.
This upgrade license is for customers who are already using Cisco Unified Contact Center Express Compliance Recording v. 10.0 and want to upgrade to the Advanced Quality Manager feature set.
Benefits of Cisco Unified Contact Center Express v. 10.0 Advanced Quality Manager include:
- Comprehensive quality management capabilities
- Ability to record and play back calls
- Monitor agent performance
- Analyze call quality
- Various reporting features
Cisco Unified Contact Center Express v. 10.0 Advanced Quality Manager is a valuable tool for organizations that want to improve the quality of their customer service interactions. The software can help organizations identify areas for improvement and track their progress over time.