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Cisco Unified Contact Center Express v.9.0 Quality Manager - Media Only - R-CCX90QM-MED-K9=

SKU # HS-CIS-R-CCX90QM-MED-K9=

Condition # New

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S$98.56

Availability:: Electronic Delivery | ETA - Request A Quote | Email: sales@hssl.us | Call Us: +1 888 988 5472 |

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Overview
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Product Details

Cisco Unified Contact Center Express v.9.0 Quality Manager - Media Only - IP Telephony - Electronic - PC EDELIVERY - NO LICS

Cisco® Unified Contact Center Express meets the needs of midmarket and enterprise branch offices or companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 400 agents. Cisco Unified Contact Center Express support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice, email, and web chat; and customer interaction management helps ensure that each contact is delivered to the right agent the first time.

To help companies provide efficient, effective, customer-focused service in the contact center, supervisors must have the tools they need to manage team performance. Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express helps supervisors and other managers align contact center performance with business objectives by integrating workforce optimization into the team's daily workflow. Cisco Unified Contact Center Express is provided in three packages: Standard, Enhanced, and Premium, to better match product functions with your customer contact interaction management requirements. All Cisco Unified Contact Center Express products are tightly integrated with Cisco Unified Communications Manager.

This document applies only to Cisco Unified Contact Center Express 9.0 and later.

Features and Benefits

Routing Capabilities

Maximum ROI for contact centers is provided when your company's business rules can influence the behavior of the contact center. The routing capabilities of Cisco Unified Contact Center Express facilitate categorization and prioritization of customer contacts in a way that best meets your business requirements to help ensure that each contact is routed to the right agent at the right location the first time to maximize resolution on the first call. Cisco Unified Contact Center Express routing supports a wide range of routing logic that can accurately target and selectively route different classes of contacts, or even single out individual contacts for customized, prioritized routing treatment.

Cisco Unified Contact Center Express offers call-routing behaviors based on conditional events, such as time of day, day of week, or holiday routing, as well as the ability to specify service levels, move contacts between agent groups, and reprioritize contacts in the queue based on your business rules. With Cisco Unified Contact Center Express Premium, product integration with your enterprise's customer database can help ensure that the optimal routing decisions are made. In addition, the application can give agents extensive information on a per-contact basis through a customer-relationship-management (CRM) or other application screen pop.

Email Management

Customers are turning to company websites to locate information about products and services, to seek support, and to conduct transactions. In addition, customers are seeking alternative ways, such as email, to contact customer support centers, and the volume of incoming email interactions to contact centers is growing. Cisco Unified Contact Center Express offers the Agent E-Mail feature for email management.

Shipping & Return

Return Policy

You need to have a Return Authorization (RA) number before returning any products to HSSL Technologies.

For a hard copy of this form and a shipping label, please include your request in the form below.

You can also request an RA online by submitting an RA Request via email. Once you have provided HSSL Technologies with the appropriate information, we will contact you with an assigned RA number.

Defective or DOA Products

DOA or defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.

Defective products must be in the original factory carton with all original packing materials.
The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
Returns must be shipped freight prepaid. Products received freight collect, without an RA number, or not approved for return will be refused.
Return Authorization numbers are valid for fourteen (14) days only. Products returned after expiration will be refused.
HSSL credits are based on the purchase price or current price, whichever is lower.

General Return Terms

You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).

You should expect to receive your refund within approximately six weeks of giving your package to the return shipper. This period includes:

5–10 business days for us to receive your return from the shipper
3–5 business days for us to process your return
5–10 business days for your bank to process the refund

If you need to return an item, please Contact Us with your order number and product details. We will respond quickly with instructions for returning items from your order.

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and certain products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you select. Depending on the provider, estimated shipping dates may appear on the shipping quotes page.

Please also note that shipping rates for many items are weight-based. The weight of each item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Has my order shipped?

Click the "My Account" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

My product is missing parts.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Warranty

(Manufacturer Standard Warranty) - Not Clear what product you need, or can't find your specific product/service part number? Call us +1 888 988 5472 | Fax: +1 888 920 3445. You can also use the quote request page

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