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Product Details
Superior print quality, higher reliability and durability, greater security - your photo ID cards will have all these qualities when you print and encode them with the affordable and versatile HDP5000 ID card printer and encoder.
- High Definition Printing® gives you superior print quality, even on smart cards with embedded electronics, for a more impressive public image.
- High reliability and durability lowers your total cost of ownership, and affordable pricing makes High Definition Card Printing available to practically any business.
- We back the HDP5000 ID card printer and encoder with a lifetime printhead warranty and three-year warranty on everything else.
- Versatile modular design permits change as your needs change. Dual card input hopper, dual-sided printing, single- or dual-sided lamination and card encoding technologies are all field-upgradeable features.
- Minimal training is required because of its simple design and intuitive operation. Cards, ribbons and overlaminates come in cartridges that load quickly and easily.
Key Features:
Our enhanced HDP5000 ID card printer and encoder is feature-packed. Perfect for smart cards with embedded electronics, it reliably produces cards in High Definition with the highest image quality available. The HDP5000 ID card printer and encoder upgrades easily in the field, with additional modules.
- New optional dual card input hopper simplifies card handling and minimizes downtime.
- HID Global next-generation HDP platform enables faster print speed.
- Optional single-sided or simultaneous dual-sided lamination for higher card security--quickly.
- Dual-sided card printing option lets you double the print area available without manually reloading cards.
- SmartScreen™ LCD Control Panel displays helpful status messages and prompts.
- Designed for versatility in the most demanding situations
- Dye Sublimation/Thermal Transfer Printer provides high-quality label/receipt printing with maximum dependability
- This card printer lets you get cards of professional quality
- 300 maximum print resolution (dpi) offers great dependability with added efficiency
- Print crisp and clear documents in either black or color with this color printer
- The printer offers professional quality documents that can be printed either in color or monochrome
- Dye Sublimation/Thermal Transfer Printer with desktop application/usage provides dependable printing solution with added productivity
- Dye Sublimation/Thermal Transfer Printer with desktop application/usage provides reliable, feasible printing solution
- Supports card media type for better reliance and maximum usability
- Supports card media type for maximum feasibility and better accommodation of your requirements
- 2.13" x 3.37" - CR-80 Card media size for better reliance and maximum usability
- 2.13" x 3.37" - CR-80 Card media size for dependable, efficient results with maximum productivity
- Single Sided printing capability for your convenience and maximum usability
- Single Sided printing capability for reliable printing results with added productivity
Shipping & Return
Return Policy
You need to have a Return Authorization (RA) number before returning any products to HSSL Technologies.
For a hard copy of this form and a shipping label, please include your request in the form below.
You can also request an RA online by submitting an RA Request via email. Once you have provided HSSL Technologies with the appropriate information, we will contact you with an assigned RA number.
Defective or DOA Products
DOA or defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective products must be in the original factory carton with all original packing materials.
- The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, or not approved for return will be refused.
- Return Authorization numbers are valid for fourteen (14) days only. Products returned after expiration will be refused.
- HSSL credits are based on the purchase price or current price, whichever is lower.
General Return Terms
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
You should expect to receive your refund within approximately six weeks of giving your package to the return shipper. This period includes:
- 5–10 business days for us to receive your return from the shipper
- 3–5 business days for us to process your return
- 5–10 business days for your bank to process the refund
If you need to return an item, please Contact Us with your order number and product details. We will respond quickly with instructions for returning items from your order.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and certain products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you select. Depending on the provider, estimated shipping dates may appear on the shipping quotes page.
Please also note that shipping rates for many items are weight-based. The weight of each item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Warranty
Why Choose HSSL?
We connect businesses with the right technology solutions to power growth, security, and efficiency.

Expertise
Backed by years of industry knowledge, our specialists understand the challenges modern businesses face.

Partnerships
We collaborate with top-tier technology providers to bring you innovative & high-performance products.

End-to-End Support
Our dedicated support ensures your systems stay optimized, secure, and ready for what’s next.

Scalable Solutions
Our adaptive approach ensures your IT infrastructure evolves seamlessly as your business expands.
Expert in IT & Security Solutions
At HSSL, we specialize in delivering cutting-edge IT infrastructure, cloud, and cybersecurity services that empower businesses to thrive in a digital-first world. Our trusted professionals provide reliable insights on:
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Digital Transformation Strategy
Empowering businesses to adapt and grow through modern, secure, and scalable digital infrastructure.
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Advanced Cybersecurity
Protecting your organization from digital threats with proactive monitoring and smart security frameworks.
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Cloud & Infrastructure Management
Optimizing cloud performance and IT operations for seamless scalability and improved business agility.
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Data Backup & Recovery
Ensuring business continuity through secure data management, automated backups, and rapid recovery solutions.
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Network & Endpoint Solutions
Delivering secure, high-performance networking systems that keep your business connected and efficient.
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Technology Consulting
Guiding organizations toward smarter IT investments and solutions that align with their long-term goals.
