Product Description
Microsoft Dynamics 365 for Customer Service - Software Assurance - 1 Device CAL - EMT-01587
Microsoft Dynamics 365 for Customer Service is a comprehensive customer service solution that helps you deliver personalized, proactive, and intelligent customer experiences. With Dynamics 365 for Customer Service, you can:
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Unify customer data. With a single view of your customers across all channels, you can provide more personalized and relevant service experiences.
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Proactively identify and resolve customer issues. With predictive analytics and AI, you can proactively identify and resolve customer issues before they become problems.
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Improve customer satisfaction. By providing personalized, proactive, and intelligent service experiences, you can improve customer satisfaction and loyalty.
Features
Microsoft Dynamics 365 for Customer Service includes a wide range of features that help you deliver personalized, proactive, and intelligent customer experiences. These features include:
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Unified customer data. With a single view of your customers across all channels, you can provide more personalized and relevant service experiences.
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Proactive customer service. With predictive analytics and AI, you can proactively identify and resolve customer issues before they become problems.
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Self-service customer portal. Customers can access their account information and resolve common issues themselves, which frees up your agents to focus on more complex issues.
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Social media integration. You can connect with your customers on social media and provide support through their preferred channels.
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Reporting and analytics. You can track customer service metrics and trends to identify areas for improvement.
Benefits
Microsoft Dynamics 365 for Customer Service can help you deliver personalized, proactive, and intelligent customer experiences that improve customer satisfaction and loyalty. Some of the benefits of using Dynamics 365 for Customer Service include:
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Improved customer satisfaction. By providing personalized, proactive, and intelligent service experiences, you can improve customer satisfaction and loyalty.
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Reduced customer churn. When customers are satisfied with the service they receive, they are less likely to churn.
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Increased customer lifetime value. When customers are satisfied with the service they receive, they are more likely to spend more money with your company.
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Reduced costs. By providing self-service options, you can reduce the number of calls to your customer service department, which can save you money.
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Improved employee productivity. With a single view of customer data, your agents can be